Delete your Wagori account

From the app

• Open Wagori and sign in to your account.
• Go to You › Settings and tap «Delete my account».
• Confirm. Before that, you can tap «Download my data» to save a copy.

Your account is deleted 7 days later, and we will email you a receipt. Until then, you can cancel it from the same screen.

If you are the only administrator of an organization, first hand over admin to someone else or close the organization.

Without the app

Write to [email protected] from your account's email address with the subject «Delete my account». We will respond within a maximum of 20 business days.

What gets deleted

• Your profile: email, name, photo, phone number and location.
• Pets that belong only to you, with their photos, health records, documents and journal.
• Your access grants, notifications and sign-in methods.
• Verification documents of sitters, dog walkers, organizations and businesses.

We delete or anonymize this data within 30 days after you delete your account.

What is kept

• Pets you share with a co-owner remain with that co-owner.
• Your reviews remain as «Wagori user», without your name or photo.
• What you shared with other people, such as care reports, may remain visible to them.
• What the law requires us to keep, only for the period it sets.
• If we block an account for breaking the terms, we keep it for 60 days in case the block was a mistake; after that we delete it like any other account.

If you have Plus

Deleting your account does not cancel your subscription. Cancel it in Google Play, in the App Store or, if you paid on the web, under «Manage subscription» before you delete your account.