Terms and conditions

1. Who provides the service

Wagori is operated by Antony Delgado Casanova, an individual with a registered address at Huizachito 36, edificio B, interior 104, colonia Granjas Navidad, alcaldía Cuajimalpa de Morelos, C.P. 05219, Ciudad de México, México.

For questions about these terms, write to [email protected]. For your personal data, write to [email protected].

2. What Wagori is

Wagori is an app for everything related to your pet. You can create a profile for your pets, share their journal, take part in your neighborhood's community (events, birthdays, adoptions and lost-pet alerts), find services and businesses, and manage their care (vaccine record, reminders, care sheet and insurance).

Wagori is free. Some extra features are part of Plus, an optional paid plan (section 12). Features may change over time (section 14).

3. Your account

• You must be 18 years of age or older to create an account.
• Use true information and keep it up to date. Each account belongs to one person only.
• Keep your account access secure (your email and the codes we send you). You are responsible for what is done from your account; if you think someone else got in, write to us.
• You can delete your account at any time from Settings. What happens to your data, your follows and your pets' profiles is explained in the privacy notice.

4. What you post

What you post (photos, videos, text, reviews and comments) remains yours. So that Wagori can work, you give us a free, non-exclusive permission, for as long as it stays published, to store it, show it to the people you choose and adapt its format (for example, reducing the size of a photo). We do not use it in advertising outside Wagori without asking you first.

Your pets' profiles are public unless you make them private, and you can change that at any time from their profile. What is shown and what is never shown is in the privacy notice (section 5). When you publish a moment of a public pet, anyone can see it.

Only post what you have the right to share. If other people appear in a photo, make sure they agree.

When you delete something, it stops being shown. It may take a while to disappear from backups, and what other people already shared with you or saved may remain with them.

5. Community rules

The following is not allowed on Wagori:

• Mistreating animals, showing mistreatment or promoting it.
• Selling, breeding or crossbreeding animals, or advertising them. On Wagori, animals are only given up for adoption; a shelter may ask for a recovery fee to cover vaccines and spay/neuter.
• Harassing, threatening or discriminating against anyone, or posting violent, sexual or hateful content.
• Deceiving or defrauding people, such as asking for money in exchange for returning a lost pet.
• Pretending to be another person, organization or business.
• Posting other people's personal data without their permission.
• Following, requesting to follow or searching pets in order to harass or track a person, or to collect data in bulk.
• Posting fake or paid reviews, or reviews of your own business.
• Sending spam or advertising that is not allowed in the app.
• Using bots, automatically copying Wagori data or trying to breach its security.
• Anything else that is illegal.

6. Reports and moderation

• You can report from the app any post, profile (including a pet's), listing or review that breaks these rules, and block a person so they stop seeing your pets.
• We may remove content, limit features, or suspend or cancel accounts that break these terms. In serious cases (for example, animal abuse, fraud or threats) we act without prior notice.
• If you disagree with a decision, write to [email protected] and we will review it.
• If the law requires it, or when we see a risk to a person or an animal, we may cooperate with the authorities.

7. Sitters, dog walkers, businesses and organizations

• Wagori helps you find people, businesses and organizations, but it does not hire them, does not charge a commission, does not act as a payment intermediary and does not guarantee their services. The arrangement, the price and the payment are made directly between you and them.
• When a sitter, dog walker, organization or business appears as verified, it means we checked their identity documents. That is not a guarantee of their conduct or of the quality of their service: get to know them and agree on the terms beforehand.
• Reviews are opinions from people who used the service. They are not bought, and they are not removed in exchange for payment. The owner of a listing may respond to them and may report them if they break these rules.
• Some directory data comes from public sources, such as the National Directory of Economic Units (DENUE) of INEGI, Mexico's national statistics institute, and may be out of date. If you see an error, report it from the listing. The owner of a business can claim its listing to manage it.

8. Events, adoptions and lost pets

• Following a pet gives no access to more information about it or its family than its profile shows. Whoever owns a pet decides whether its profile is public or private and whom to accept as a follower. Friends are pets whose people follow each other; it implies no other relationship.
• Whoever organizes an event is responsible for it. If it has a cost, payment is made outside the app, and refunds are handled by the organizer.
• Adoptions are decided by the shelter, organization or person giving the animal up for adoption, under their own requirements. Wagori does not take part in that decision and does not guarantee the animal's health or temperament.
• Lost-pet alerts and «I've seen this pet» reports are posted by members of the community. Do not pay anything before you have seen your pet in person, and meet in public places. Rewards are an agreement between the people involved.
• When you meet someone you got to know through Wagori, take care: meeting in a public place and letting a trusted person know helps.

9. Your pet's health and emergencies

• Wagori's health tips, guides, reminders and alerts are general information and do not replace a consultation with a veterinarian.
• The list of 24-hour emergency hospitals is for information only: hours and care are decided by each hospital. Call before you go; Wagori does not guarantee that they will see you.
• Vaccine and treatment reminders help you stay organized, but you remain responsible for your pet's care and for its veterinarian's instructions.

10. Artificial intelligence features and insurance

• Some features use artificial intelligence to read documents you upload, such as insurance policies, prescriptions or vaccine records. That reading can be wrong: always check the original document.
• Wagori only helps you understand the insurance policy you already have. It does not give advice, sell, recommend or arrange insurance, and it is not an agent or intermediary for any insurer. The terms that apply are those of your policy.

11. Points and badges

• Points, levels and badges recognize your participation in Wagori. They have no monetary value and cannot be exchanged for money or transferred to another account.
• If they can be redeemed with partner businesses in the future, each redemption will have its own terms, shown before you use it.
• We may change how they are earned or remove those obtained through cheating. If you delete your account, they are lost.

12. Plus, the paid plan

• Plus is optional. Before you pay, you see the total price, taxes included, and the period (monthly or annual).
• On iPhone and Android you pay through the App Store or Google Play; on the web, through Stripe. Wagori does not see or store your card details.
• Renewal is automatic only if you expressly accept it when you subscribe. We will notify you at least 5 business days before each renewal.
• You can cancel at any time, effective immediately, from the store where you paid or, if you paid on the web, from the Plus section of your account. You keep Plus until the end of the period you already paid for.
• When Plus ends, your account goes back to the Free plan, and nothing you saved is deleted.
• Refunds follow the rules of the store or of Stripe and what the law provides. If you think a charge is an error, write to [email protected] before disputing it with your bank, so we can resolve it quickly.
• If the price changes, we will notify you in advance, and the change applies from your next renewal, never to the period you already paid for.

13. Intellectual property

The Wagori brand, its logo, its design and its software belong to Wagori. Do not use them without permission.

If you believe something posted on Wagori infringes your copyright or your trademark, write to [email protected] with your details, the content in question (its link) and why it belongs to you. We will review it and, if appropriate, remove it.

14. Availability and changes to Wagori

• Wagori is offered as is and subject to availability. We work to keep it running well, but it may have failures, interruptions or maintenance.
• We may add, change or remove features. If a change materially affects how you use Wagori or something you paid for, we will notify you at least 15 days in advance.

15. Liability

To the extent the law allows, Wagori is not liable for:

• What other people, businesses or organizations do or post on Wagori or outside it, including the services you contract with them.
• Indirect damages or lost profits from using Wagori or from being unable to use it.
• Information you did not confirm with the right party (a hospital, a veterinarian, an insurer or an organizer).

If Wagori were found liable for anything, its liability is limited to what you paid it in the 12 months before, unless the law provides otherwise.

Nothing in these terms limits the rights granted to you by Mexico's Federal Consumer Protection Law (Ley Federal de Protección al Consumidor), or Wagori's liability for willful misconduct or gross negligence.

If someone makes a claim against Wagori for what you posted or for not complying with these terms, you are responsible for that claim and its reasonable costs.

16. Changes to these terms

If we change these terms, we will publish the new version with its date. If the change is important, we will show it to you in the app so you can accept it. If you do not agree, you can delete your account.

17. Governing law and courts

These terms are governed by the laws of Mexico. Any dispute will be resolved by the competent courts of Mexico City, without prejudice to your right to go to the Federal Consumer Protection Agency (Procuraduría Federal del Consumidor, PROFECO).

18. General provisions

• These terms and the privacy notice are the complete agreement between you and Wagori.
• If any part of these terms is not valid, the rest remains in force.
• If we do not enforce a provision of these terms at some point, that does not mean we waive it.
• You may not transfer your account or these terms to another person. Wagori may assign them, for example if it becomes a company or changes owners, and it would notify you.
• We will contact you at the email address of your account. You can write to us at [email protected].