Privacy notice

1. Who is responsible for your data

The data controller (responsable del tratamiento) of your personal data is Antony Delgado Casanova, who operates Wagori, with a registered address at Huizachito 36, edificio B, interior 104, colonia Granjas Navidad, alcaldía Cuajimalpa de Morelos, C.P. 05219, Ciudad de México, México.

For any matter related to your personal data, write to [email protected].

2. What personal data we process

Depending on how you use Wagori, we may process these data:

• Your account: email, name, photo, how you want us to address you (feminine, masculine or neutral), neighborhood or approximate location and, if you add one, a phone number to recover your account.
• Your location: only if you give permission on your device, to show you what is nearby and for features such as the lost-pet alert.
• Your pets: photos, species, breed, date of birth, weight, identification (microchip, tattoo or tag), spay/neuter status, vaccines, deworming, medical history and documents, medications, allergies, diet, routines, their veterinarian and their journal (photos, videos and text).
• Their insurance: the policy you upload, the insurer, the term, the policy number and the assistance phone number. The policy may include identification data and property or financial data of the person who took out the insurance.
• The care sheet: emergency and alternate contacts, instructions, household routine and information on access to your home, which only the people you give access to can see.
• If you care for or walk pets, or represent an organization or business: official ID (INE), selfie with liveness check and face comparison, face photo, proof of address, certificate of no criminal record, references, work area and rates, or the documents of the person in charge and of the premises, as applicable.
• What you post or share: journal entries, reviews, comments, event photos, lost or found pet notices, reports and help messages.
• If you publish a found-pet notice: the photos, the species, the marks, when and where you found the pet (we only keep an approximate area), whether it is with you, and your WhatsApp, which is required.
• Follows between people and pets: which pets you follow, who follows yours, the follow requests you send or receive and the people you block.
• Technical data: identifiers of your account and your device, the devices where you are signed in (device name and platform, and when the session started and was last used), the IP address you sign in from and the approximate location derived from it (country, region and city), the token used to send you notifications, the log of the actions you take in the app and of the days you use it, app usage data and error reports.
• How you found Wagori: if you arrived through a campaign link, we keep its origin (source, medium, campaign, content and term) and the date of that first visit. If you don't accept cookies, it is kept only during your visit; if you accept them, it is kept in your browser for up to 30 days. If you create an account, it stays with it. If you did not arrive through a campaign, we keep nothing.

Sensitive data: the selfie with liveness check and the face comparison (biometric data), and the certificate of no criminal record. We process them only with your express consent, which we ask you for in the app before collecting them.

Wagori does not see or store your card details: Plus payments are processed by Apple, Google or Stripe.

3. What we use your personal data for

Purposes necessary to provide the service:

• Create and manage your account and let you sign in securely.
• Store your pets' profile, health information, journal and insurance, and send you reminders.
• Share your pets' information with the people you give access to (co-owners, sitters and dog walkers), for as long as you decide.
• Show you your neighborhood's community: events, adoptions, birthdays, reviews, points and ranking.
• Show your pets' profiles to other people (public unless you make them private), let them be found in search, followed or requested to be followed, and notify you when someone does.
• Send and receive lost or found pet notices to people nearby, and show who published them.
• Generate your pet's card for Apple Wallet or Google Wallet.
• Verify the identity of sitters, dog walkers, organizations and businesses before showing them on Wagori.
• Use artificial intelligence to read the policies and vaccine records you upload, when you ask us to.
• Manage your Plus subscription.
• Showing the Wagori Plus seal on your pets' profiles and moments.
• Handle your help requests, review reports or disputes about an account and keep the community safe.
• Keep the log of your account's actions and of the days you use Wagori, to give you support, keep things secure and measure usage.
• Keep a record of each use of the AI features (which feature, how much it processed and its estimated cost; never your documents, photos, questions or answers) to control cost and abuse and give you support. We keep it for 13 months.
• Comply with legal obligations and respond to requests from authorities.

Additional purposes, which are not necessary for the service: measuring how Wagori is used in order to improve it, and sending you news. You can opt out at any time by writing to [email protected] or from the app's notification settings; opting out does not affect the service.

If we want to use your data for something other than what this notice describes, we will ask for your consent first.

4. Other people's data

If you register someone else's data, such as an emergency contact, a sitter you invite or a reference, you confirm that you told them and that they agree. People who accept an invitation on Wagori accept their own privacy notice.

If someone appears in a photo without their permission, they can ask for it to be hidden using the option «I appear without permission» or by writing to [email protected].

5. What other people can see

• The profile of each of your pets is public unless you make it private. Anyone can see it, including without an account, and find it in Wagori's search or through its link (wagori.com/mascota/…): its photo, name, species, breed, approximate age, size and neighborhood; your first name (never your last name); its published moments and how many people follow it and how many friends it has. The lists of who follows it and of its friends are visible only to people with an account.
• Never shown on a pet's profile: its health information, your address, phone or email, your last name, or who its co-owners or sitters are.
• If a pet has Wagori Plus, including the free trial, people who can see its full profile and its moments see a seal next to its name. We don't show which of its owners holds the subscription.
• You can make a pet's profile private, and public again, at any time from its profile in the app. If it is private, it does not appear in search; whoever opens its link sees only its photo and name and has to ask you to follow it: you accept or decline, and declining sends no notice. People who already followed it keep seeing its profile until you remove the follow.
• Your name, photo and neighborhood on your profile, your reviews, your comments, the events you attend and your neighborhood's ranking.
• What you decide to publish: photos from public events, lost or found pet notices and adoption listings.
• Who published a lost or found pet notice: inside the app, signed-in people see your name and profile photo. Outside the app, on the notice's public page and in its link preview, only your first name can appear, with no photo or last name.
• Your WhatsApp on a found-pet notice: it is not shown on the notice; only whoever taps «Es mía / La conozco» («It's mine / I know it») sees it. On a lost-pet notice it is optional and is shown only if you choose to share it.
• If you tap «Es mía / La conozco» on a found-pet notice, whoever published it sees your name and, if your account has one, your phone number.
• Your pet's Wallet card page (without your address), which anyone who scans its QR code can see.
• The information about your pets that you share with co-owners, sitters or dog walkers, only while they have access.

Following: anyone with an account can follow a public pet (for a private one, they request to follow it). Whoever follows sees its moments in their home feed; the pet's owner sees who follows it and gets a notice. When a person follows one of your pets and you follow one of theirs, those pets appear as friends. Unfollowing, removing a follower or blocking a person ends the follow and the friendship, without notifying them.

Search: you can search public pets without creating an account, by name, species, breed, size, age and area. To prevent abuse, we limit how many searches can be made in a short time from the same connection. A pet profile's link does not appear on Google for now.

Blocking and reporting: you can block a person (they stop seeing your pets and finding them) and report a pet profile that breaks the rules; the Wagori team reviews it.

6. Providers that help us operate

We share data with providers that process information on our behalf and only to provide the service to you:

Several of these providers store information on servers outside Mexico, mainly in the United States.

We may also share data when a law or a competent authority requires it.

7. Location, cookies and measurement

• We use your neighborhood or an approximate location. Your exact location is used only if you give permission on your device, and you can withdraw it at any time from its settings.
• In the app, we measure usage with Google Analytics and report errors with Sentry, without sending your email, name or phone number. For Google Analytics we use an identifier that is not your account ID.
• On wagori.com, we measure visits with Google Analytics. If you do not accept cookies in the notice, Google Analytics only receives signals without cookies or identifiers (the page you visit, the type of device and the approximate country, which is worked out from the IP address of your connection) that do not let it recognize you between visits. If you accept, it uses cookies to measure repeat visits. You can change your decision under «Cookie preferences» at the bottom of each page. We never use cookies or data from these visits for advertising.
• We use the origin of your sign-up to count how many accounts arrive through each channel and campaign. The Wagori team can see it in your account, together with your sessions, to measure campaigns and give you support. We do not share it or use it for advertising; it is included in «Download my data», and you can ask us to delete it by writing to [email protected].
• Each time you sign in, we store the IP address and the approximate location derived from it. We use it to know which cities people sign up and sign in from, to give you support and to detect unusual access to your account. The Wagori team can see it together with your sessions. We do not share it or use it for advertising. The approximate location is not your address, and we never ask for it in a form.
• We keep a log of what you do in the app. For each action, such as creating, editing, deleting, reporting or signing in, we store which action it was, the identifier of what it touched, whether it worked, the platform, the session and the date. We never store what you write, what you send in the action, your IP address or your location. We also keep one record for each day you use Wagori, to measure usage. There are no records from before this change to the notice.
• We also log what the Wagori team does on your account, for example suspending it or resolving a report, and which team member did it. We use these logs to give you support, keep things secure and look into reports or disputes about an account. Only the Wagori team can view them, without changing them. We do not share them or use them for advertising. Your actions and the days you use Wagori are included in «Download my data»; the team's actions are not.
• The Wagori team can view, without changing it, the basics of each of your pets: its photo, name, species, breed, age, status, whether it has Plus and whether you are its owner or co-owner. The team uses this to give you support and look into reports or disputes. It never sees its health information, identification, vet, diary or insurance. We do not share it or use it for advertising.

8. Calls to businesses

To confirm which veterinary hospitals take emergencies at night, Wagori calls the place's public phone number with an automated voice. When answered, the call says it is Wagori and why we are calling.

• We do not record the call. We keep the transcript of the answer and how confident it is, whether a person or a machine answered, how far the call got, its duration and its cost.
• The transcript is deleted once we finish reviewing the place. We only keep the result, for example «takes emergencies at night».
• We use Twilio to place the call and transcribe the answer.
• If you answered one of these calls, you can exercise your ARCO rights by writing to [email protected] (section 9).

9. Your ARCO rights (access, rectification, cancellation and opposition) and how to exercise them

You have the right to access your data, rectify it, cancel it, or object to its use (ARCO rights), and to revoke your consent or limit the use of your data.

You can do many things yourself in the app: edit your profile and your pets' profiles, make them private or public, remove followers and block people, remove access, delete posts and delete your account.

• For anything else, write to [email protected] from your account's email address.
• Include your name, the right you want to exercise and the data it concerns, and a copy of an official ID to confirm it is you (or your representative's, together with the document that proves that authority).
• We will respond within a maximum of 20 business days and, if applicable, apply the change within the following 15 business days.

10. How long we keep your data

• While your account is active.
• If you delete your account, we will delete or anonymize your data within 30 days, except what the law requires us to keep.
• If we block an account for breaking the terms, we keep it for 60 days in case the block was a mistake; after that we delete it like any other account.
• The IP address of each sign-in is deleted after 90 days. Country, region and city are kept while your account exists. You can ask to access, correct or delete this data through your ARCO rights (section 9).
• The log of your actions and of the days you use Wagori is deleted after 12 months. If you delete your account, it is deleted with it. What the team did on your account is kept until those 12 months are up, with only the account identifier, as an audit trail.
• The record of each use of the AI features is deleted after 13 months.
• Verification documents of sitters, dog walkers, organizations and businesses are deleted 30 days after they stop using Wagori or after their application is rejected.
• If you delete your account, your follows and requests are deleted, and your pets' profiles stop being shown. If you unfollow a pet, or it removes you as a follower, the follow is deleted.
• Reports you make or receive are kept for one year after they are resolved, for the community's safety.
• What you shared with other people (for example, care reports) may remain visible to them for as long as they keep it.

11. Minors

Wagori is only for people 18 years of age or older. We do not knowingly collect data from minors; if we find an account belonging to a minor, we will delete it.

12. How we protect your data

We use encrypted connections, store verification documents encrypted, limit the team's access to what is essential, and do not record personal data in technical logs.

13. Changes to this notice

If we change this notice, we will publish the new version at wagori.com/en/privacy with its date, and we will notify you in the app or by email when the change is significant.

14. Authority

If you believe your right to the protection of your personal data has been violated, you may go to the competent authority, which today is the Secretaría Anticorrupción y Buen Gobierno (Anticorruption and Good Government Secretariat).